vCita however was focused more on small and mid sized businesses..
The company is launching what it calls a web engagement platform. Essentially that’s a term for software that aims to incorporate all the processes that these sorts of micro-businesses have – from scheduling appointments, to invoicing and online payment provision. From file sharing to calendaring. The idea being that gluing together standalone cloud applications is just too hard for SMBs and these businesses want one tool to solve all their problems.
vCita’s LiveSite offering takes a traditional website and turns it into an interactive platform – inbuilt messaging, appointment booking and the like all happen within the single website. LiveSite also creates a customer self service portal so when an existing customer returns to the site, they can see their past communications, appointments and invoices and directly connect with the employee who they usually deal with. Features of the LiveSite Web Engagement Platform include:
Client Portal – LiveSite offers small businesses a branded self-service portal, providing returning clients full access to their history with the business, from first communication to final payment
Mobile-Ready Site – LiveSite highlights the key call-to-actions on customer’s site for a mobile-optimized view
Online Scheduling Software – Clients can set and reschedule appointments anytime, based on the small business staff’s up-to-date availability, which syncs with their online calendar
Invoicing and Online Payments – vCita enables small businesses to send invoices to clients, while clients can access past invoices, easily make online payments and receive immediate notification of a new invoice
Business Dashboard – Small businesses can manage client’s information, communication, appointments, documents and payments
Client Management and Business Operations – Automated responses, and text-message notifications about new client requests, appointment reminders to clients and follow-up reminders to the business team
I’ve written before about the hassle for small businesses trying to manage a multitude of different cloud applications and integrations. This new vCita offering looks like a perfect fit for the small service organizations – there are a huge number of dog walkers, massage therapists, beauty salons and window washers who will love what vCita does for them.